Delete your account

I'm a customer with a loyalty card

You hold cards in the Rewardtree app or your phone wallet.

1. Go to rewardtr.ee/manage.
2. Sign in with the mobile number on your card. A code is sent by text.
3. Choose Delete my account and confirm.

This deletes every card, every balance, at every business, and it cannot be undone. You can also do this from the Rewardtree app: Profile, then Delete my account. What is deleted: your name, mobile number, email if you added one, and your cards. Visit records the businesses rely on for their accounting are de-identified so they no longer point at you.

I'm a staff member at a business (Merchant app)

Staff accounts belong to the business you work for.

1. Ask the owner or a manager to open the Rewardtree dashboard, go to Staff, and tap Revoke next to your name. That signs you out of the Merchant app straight away, and your PIN stops working.
2. Revoking doesn't delete your name or email. To have them deleted, email [email protected] from your staff email. We do it within 30 days, usually much faster.

What we delete when you ask: your name, email, password and PIN. Stamps recorded under your name stay in the business's records, because they can't be changed, but your name is taken off them.

I own a business on Rewardtree

1. Email [email protected] from your owner email and ask us to delete the business account.
2. We confirm it is you, export your member list to you if you want it (that data is yours), then delete the account, its staff accounts and its pages within 30 days.

Your customers keep their own Rewardtree accounts; only their cards at your business close.